PRIVACY STATEMENT
At techyes.com.au, we guarantee your privacy. We occasionally send out email promotions and newsletters to our customers. These e-mail are sent very sparingly (approximately 1 per month). You can opt-in and opt-out at any time. We will never share your personal and private information with anyone except where stated on this page, and any personal information collected by us is only used to properly process and deliver our services to you.
TERMS & CONDITIONS
How do we use your Information
We never share your information except were required as part Domain Name registration. Business cards will contain your provided business card content and Web Site will contain your provided Web Site and Online Store content.As part of promotion of your Web Site, we may provide your Domain Name and a brief description of your business to Online Business Directories and Search Engines - we will request specifically from you this information for this purpose. Your details may also be used when required services need to be completed by us such as domain name registrations etc. Aside from exceptions stated on this page, your details will be kept confidential at all times. Your information will not be shared, traded, rented, passed on or sold to anyone outside of our business. By entering your email address to any part of our website, you accept to receive news updates from us. If you do not wish to receive this information, please email us to remove your email address from receiving these communications. On request, we will delete from its database personally identifiable information that has been submitted.
Referrals and Promotions
Terms and Conditions in relation to our referral programme and any promotions we may have, they are subject to change without notice. Anyone is able to participate in our referral programme. These are known as 'Participants'. Participants are not employed or affiliated with us in any way. We are not responsible for the actions or losses incurred by participants of the programme. This includes but is not limited to property damage, littering, trespassing, legal fees etc.
What is techyes.com.au refund policy?
Due to the custom nature of our products, we generally cannot provide refunds. We can however accept cancellations of pending not yet realised services. Such cancellations can usually result in a partial refund depending on which services within the packages are not yet realised. If such cancellations are required, please don't hesitate to contact us at info@techyes.com.au. If the reason for cancellation is due to not being happy with our services, we will give you options to allow us to rectify any problems you have, if due to changes in your circumstances, we will usually do so without any problems
Promotions
From time to time we offer promotional items or bonus items along with our products or services. Where promotions have an expiry date, this will be stated clearly on the page offering the promotion. We make all attempts to fulfil the delivery of the promotional or bonus items. However, in such times that due to circumstances beyond our control they become unavailable or cannot be delivered, we will generally offer the choice of an alternative item or refund to the recommended retail value amount of the non-deliverable item. Where a promotional item is a physical product, it will only be shipped to an Australian address.
Our quoting process and project 'deadlines'
Please read the information presented on any quotes given to you carefully. We pride ourselves in delivering projects within any timeframes that may have been stated and / or promised. In the event that projects are not delivered within expected timeframes, we are not liable for any damages or costs incurred to you as a result, nor will we provide any form of compensation to you.

GENERAL SERVICE LEVEL OVERVIEW
At techyes.com.au we believe your business is important to you. We believe in providing a professional service and approach to our services that let you get on with your business and not have to worry about the technical side of setting up and keeping your website. We will do our best to ensure that your website is up and running and accessible to customers. Domain name inclusions are valued up to AU$30.00 only. Domains that are valued more than AU$30.00, such as Premium Domains or Domains that have to be bought by auction, the additional costs above AU$30.00 will need to be paid by you, the customer or client. We have a strict privacy policy which we adhere to and only with your consent if special circumstances arise deviate from it, or as required by law. If a customer or users is given FTP access, it is at their own risk and techyes.com.au is not liable for any data loss as a result.

Even though regular backups are taken, techyes.com.au is not liable for any data loss or any impact that customers may experience to themselves or their business. Website and online store sub-page(s) (i.e. not index homepage) are not necessarily SEO optimised.  Our services will operate on most web browsers. However, we do not guarantee that content will look the same across all browsers and in some cases; the services themselves may actually be un-useable. However, we will always do or best to ensure that any services developed will be compatible with as many common browsers available at the time of delivery. If you require updates to these services in future to cater for new browser compatibility / functionality or require changes in general, this will need to be re-scoped and costed as required.

If any problems are identified with any Website internal links developed by us, not inclusive of external links, we will attempt to rectify this at no cost to you. We are not responsible for any external content that may become unavailable or changed. We will not resolve any issues raised as a result of incorrect usage of our CMS system, Website without the use of support tickets as part of our Support Ticket support programme. i.e. if you remove content unexpectedly or break features and functions of your CMS system, Website, Online Store or Booking System, you will need to use a support ticket to get it investigated and rectified where possible. Limited support tickets are sometimes supplied or additional support tickets can be purchased. A support ticket can be used to resolve any usage or technical issues and each support ticket can only be used once. When a support ticket is used, techyes.com.au will investigate and attempt to resolve the issue within 30 minutes of their effort. If additional time is required to resolve any issues, we will use our discretion and may choose to bring this to your attention. techyes.com.au will expire the support ticket once it is used.  Domain names can be changed after a store has been created - additional fees apply, contact us for more information.

[1] WE DISCLAIM ALL LIABILITY TO YOU FOR DAMAGES, COSTS AND EXPENSES, INCLUDING LEGAL FEES.

[2] YOU HAVE NO REMEDIES FOR NEGLIGENCE OR UNDER STRICT LIABILITY, OR FOR BREACH OF WARRANTY OR CONTRACT, INCLUDING BUT NOT LIMITED TO INDIRECT, CONSEQUENTIAL, PUNITIVE OR INCIDENTAL DAMAGES, EVEN IF YOU GIVE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES.

[3] CONTENT ON THIS SITE ARE PROVIDED TO YOU "AS-IS". NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, ARE MADE TO YOU AS TO THE CONTENT OR ANY MEDIUM THEY MAY BE ON, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

[4] SOME STATES DO NOT ALLOW DISCLAIMERS OF IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CONSEQUENTIAL DAMAGES, SO THE ABOVE DISCLAIMERS AND EXCLUSIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE OTHER LEGAL RIGHTS.

We also reserve the right to deactivate your services as a result of any legal issues, illegal content and / or illegal activities brought to our attention as determined by applicable laws. We may assist police or any other legal institution in any manner they ask, where required by law. This could include giving them access to your content.

We, techyes.com.au reserve the rights to change our terms and conditions without notice.
Please refer back to the SLA, Privacy, Terms and Conditions web page for the latest terms and conditions.

All rights reserved.